Easy Domains strive to bring the best service and products to you. Our team are always looking for ways to improve our infrastructure and how it can be delivered to you.
Our customer advisers and support personnel are readily available to deal with pressing issues or concerns you may have. If for any reason you are dissatisfied with the service level of commitment provided by Easy Domains, we have a formal procedure in place outlined below.
First Call Procedure
Raise a support ticket, via our contact form.
Please note: Depending on the complexity of the issue our resolutions system will acknowledge receipt of your query within 5 hours. We aim to have a complete resolution within 24 hours, however, in certain circumstances more time may be required, and this will be highlighted at the time by your support adviser.
First Level Response
Upon receiving your formal complaint, our support advisers will contact you on the details provided. We will discuss your initial concerns and our observations. If a resolution cannot be sought at this time, your complaint will be escalated to the management of the appropriate department. Please allow up to 48 working hours for management to report findings and subsequent actions.
Not an existing Easy Domains Customer?
If you are not an existing Easy Domains customer, you may contact our support advisers on 01253 968004 where we will be able to direct you to the correct department.
Correspondence by Post
If you would like to send a formal complaint via post, please write to:
Complaints and Compliance
1 St Georges Court
Please be sure to detail whether you would like a response by post or via other means such as email.
Our commitment to you
Easy Domains are committed to providing you with the best service and aim to resolve your query promptly and with minimum disruption to your service.
Our commitment to Easy Domains
While caring for our customers and their concerns, we have an active duty to treat our staff fairly and provide them with an appropriate working environment. Abuse, harassment or threatening misconduct to any member of our team reserves Easy Domains the right to halt all services until a resolution has been found.