Email Acceptable Use Policy
In addition to the standard Acceptable Use Policy outlined by Easy Domains, the following applies specifically to customers using our email service.
1) Purpose and Scope
This Email Acceptable Use Policy ("Policy") aims to protect the integrity and reputation of Easy Domains email infrastructure. It applies to all users who send or receive emails via Easy Domains servers, including free email packages, paid hosting packages, and any associated services provided by Easy Domains.
2) Permissible vs. Prohibited Email Use
2.1 Transactional / Direct Communication Emails
Our email services are primarily intended for:
- One-to-one or small-scale communication between known parties
- Order confirmations, invoices, or other legitimate transactional messages
- Account-related notifications and password resets
- General day-to-day business correspondence
2.2 Prohibited Bulk or Marketing Emails
Under no circumstances should email be sent out in bulk via Easy Domains servers.
Our email servers should
not be used for:
- Newsletters
- Sales and marketing emails
- Promotional offers
- Automated drip campaigns or mass mailing lists
- Emails generated automatically by website contact forms or similar automated processes
Emails sent via Easy Domains servers must strictly involve direct user-to-user interaction. Automated submissions from contact forms or similar systems are prohibited due to spam risks and the negative impact these can have on our server reputation.
These marketing-focused or bulk emails can damage the sending reputation of our servers, potentially causing IP blacklisting. If our IP is blacklisted as a result of such activity, Easy Domains reserves the right to suspend the account in question and charge an administration fee of £500 plus VAT.
3) Spam, Phishing, and Fraudulent Activity
3.1 Zero-Tolerance on Spam and Phishing
Any form of unsolicited commercial email (spam), phishing attempts, or fraudulent activity
using Easy Domains servers is strictly prohibited. Customers must not:
- Send spam or chain letters
- Use purchased, rented, or scraped email lists
- Forge or disguise the sender's identity or email headers
- Promote deceptive, phishing, or other fraudulent schemes
3.2 Blacklisting and Complaints
Sending prohibited emails could lead to:
- Complaints from recipients or their ISPs
- Blacklisting of Easy Domains IP addresses by anti-spam organisations
- Permanent damage to the reputation of our email servers
If Easy Domains receives direct complaints from recipients (or recipients ISPs) about potential spam or phishing, we reserve the right to investigate and take immediate action as outlined in Section 6 (Enforcement & Consequences).
4) Email Sending Limits & Resource Usage
4.1 Free Email Package Limits
Our free email package is limited to
5GB of space and can send a maximum
of
50 outgoing emails per day. There is no specific limit to the amount
of email received, but excessively high inbound volume that threatens service stability
may be reviewed.
If your service requirements exceed these limitations, you can request a premium or dedicated service upgrade to meet higher email demands.
5) Legal Compliance
5.1 Applicable Laws
You agree to comply with all applicable local, national, and international laws and
regulations governing email activities, including:
- The Privacy and Electronic Communications Regulations (PECR) in the UK and/or EU General Data Protection Regulation (GDPR) for EU-based customers
- The CAN-SPAM Act for US-based customers
- Other relevant anti-spam or data protection legislation in your jurisdiction
5.2 Confidentiality & Privacy
You must ensure that any personal data transmitted via our email services is handled lawfully
and in accordance with our
Privacy Policy.
6) Enforcement & Consequences
6.1 Suspension and Termination
If we identify that your account is sending prohibited bulk emails or engaging in spam,
phishing, or any other misuse of our email services, Easy Domains reserves the right to:
- Immediately suspend your account(s) without prior notice
- Terminate services if violations are severe or repeated
- Charge an administration fee of £500 + VAT if our mail servers are blacklisted or harmed by your actions
6.2 Evidence of Compliance
If Easy Domains receives complaints about your outbound emails, you may be asked to provide
evidence of compliance (e.g., verifiable opt-in records). Failure or inability to do so
may result in continued suspension or permanent termination of services.
6.3 Refunds and Liability
In cases of termination due to violations,
no refunds will be given for any
prepaid services. You may also be liable for damages resulting from your activities,
including (but not limited to) reputational harm or costs related to IP blacklisting.
6.4 Additional Grounds for Immediate Termination
Any customers will have all services terminated without further notice if found to be:
- Promoting 'phishing' sites or any other fraudulent and illegal activity
- Emailing lists acquired illegitimately (including output from email harvester programs)
- Emailing 'spamtrap' addresses used by anti-spam organisations
7) Reporting Issues & Specialist Services
7.1 Reporting Abuse or Misuse
If you suspect any account on our servers is violating this Policy or sending spam,
please report it to
[email protected].
7.2 Specialist Bulk Email Services
If you require legitimate bulk emailing solutions (e.g., newsletters, marketing campaigns),
Easy Domains can provide or recommend specialized and managed services for these needs.
Please
contact us to discuss options.
8) Revisions to this Policy
We reserve the right to amend or update this Email Acceptable Use Policy at any time to address evolving threats, legal requirements, or technical changes. Any revisions will be posted on our website, and your continued use of our email services will constitute acceptance of these changes.